POSITION SUMMARY

• The receptionist is to manage the guest reception and lobby area management of the company, including telephone operator services. 

• The receptionist is also expected to perform board meeting rooms(conference rooms) support-related services. 

• The Receptionist is expected to adhere to the systems, policies, and procedures of all support service activities and executive secretaries.

Duties & Responsibilities:

Office Coordination 
➢ Maintains reception / lobby area cleanliness and security by coordinating the incoming and outgoing guest.,
➢ Facilitate meetings and conference rooms when requested.
➢ Organize proper documentation of incoming and outgoing documents – letters, envelopes ,and other messages when required.
➢ Coordination of the communication and message handover and delivery by the head office, branch office, and guests.
➢ Perform secretarial support services, including email communication (at times requested).
➢ Safeguards the company's working properties inside the reception / lobby area.
➢ Supervise the cleanliness and organization of the lobby and supervise the office refreshment service of the conference room (i.e, supply of water/tea/coffee) 
Reception
➢ Welcomes visitors, provides them with information, and directs them to the appropriate staff member.
➢ Maintains visitors’ logbook – recording all relevant information and distributing visitors’ badges. (when required and requested)

Switchboard
➢ Answers and redirects incoming calls and answers callers’ questions.
➢ Take messages and transmit telephone messages to the concerned.
➢ Ensures lines are functioning properly at all lines, coordinates with the IT team when problems occur.
Secretarial duties
➢ Keeps the relevant contact lists of the guests and customers up to date.
➢ Keeps providing secretarial task assistance to executive secretaries at times required. 
➢ Keeps the relevant contact lists of the guests and visitors up to date.
➢ Receives and logs all incoming paper mail in the delegation. Coordinates with the dispatcher, registers all the incoming mail in an Excel table, and attributes it to the related decisions concerned when required.
Additional Duties
➢ Perform other duties as required

Job Requirements

Education and Experience:
➢ Diploma in Office Management, Secretarial Science, or Other related fields from a recognized college, plus Telephone Operator Training Certificate is advantageous.
➢ Minimum 4 years relevant work Experience as a receptionist. 
➢ A candidate should have a good command of English 
➢ Good customer handling, Computer Knowledge 
➢ Presetable physical appearance
Knowledge, Skills, Competence:
• Having a training or experience on telephone operator is a plus 
• Good Command of English Language
• Good Skill of Customer Handling 

How to Apply

Interested applicants are required to submit their application with full CV and other supporting documents through jobs@riesethiopia.com within 7 (Seven) working days from the date of announcement