Major Responsibilities:

• Overseeing daily hotel operations, ensuring smooth guest experiences, make on-the-spot decisions to resolve operational issues, and resolving any issues that arise during their shift. 

• Acts as the on-site representative of management, handling emergencies, supervising staff, and maintaining service standards.

• Lead and support staff across departments of the hotel, and report staff performance issues to department heads.

• Respond to emergencies (medical incidents, fire alarms, security threats) following hotel protocols; ensure compliance with health, safety, and security regulations; and coordinate with security and external authorities if needed.

Job Requirements

Requirements:

• 4 years and above experience in relevant positions.

• BA degree in hotel/tourism or related fields.

• Strong leadership, communication, and problem-solving skills; ability to handle high-pressure situations calmly; and knowledge of hotel PMS (Property Management Systems).

How to Apply

Any interested candidates you can apply at careers@haileresorts.com within 5 consecutive days from the post of this announcement.