The Customer Service Officer serves as the primary point of contact between the company and its customers, ensuring exceptional service delivery and fostering strong relationships. This role involves addressing customer inquiries, resolving issues, and maintaining accurate records to support seamless operations. The position requires excellent communication skills, problem-solving abilities, and a commitment to providing a positive customer experience.

As a Junior Customer Service officer at Ahununu Trading plc, you will be the first point of contact for our clients and visitors. Your role is critical in ensuring a positive experience by providing exceptional customer service, handling inquiries, and managing front desk operations. Working place is Kera

Required Number: 2

Workplace: Kera

Salary: Attractive

Duties and Responsibilities

1. Customer Interaction & Issue Resolution:

• Respond promptly to customer inquiries via phone, email, or in person at the Kera office.

• Address and resolve customer complaints efficiently, ensuring customer satisfaction and loyalty.

• Provide detailed product or service information to customers, clarifying any doubts or concerns.

• Follow up on customer interactions to ensure issues have been resolved to their satisfaction.

2. Record Keeping & Reporting:

• Maintain detailed and accurate records of customer interactions, complaints, and resolutions.

• Prepare and submit regular reports on customer feedback and recurring issues to management.

• Monitor customer service performance metrics and identify areas for improvement.

3. Coordination with Internal Teams:

• Work closely with other departments, such as sales, logistics, and technical teams, to address customer needs effectively.

• Escalate unresolved issues to the appropriate teams or higher management as needed.

• Share customer insights and feedback with relevant departments to enhance service delivery and product offerings.

4. Customer Relationship Management:

• Build and maintain strong, professional relationships with customers to promote trust and loyalty.

• Assist in managing customer accounts and updating contact details as required.

• Proactively inform customers of new products, promotions, or updates relevant to their needs.

5. Compliance & Service Quality:

• Ensure all customer service activities align with company policies and quality standards.

• Adhere to legal and ethical guidelines when handling customer information and complaints.

• Strive to meet or exceed customer service benchmarks and performance goals.

Job Requirements:

• Education: Bachelor's Degree in Business or in a related field of study

• Experience: 1 year of Proven experience in a customer service role or related field.

Required Skills:

• Exceptional verbal and written communication skills in [list relevant languages, if any].

• Strong problem-solving abilities and attention to detail.

• Ability to remain calm and professional under pressure.

• Proficiency in using customer relationship management (CRM) tools and software.

• A commitment to providing outstanding customer service.

How to Apply:

• Please use Hahujobs Primary https://hahu.jobs/ or telegram bot to apply https://t.me/hahujobs_bot